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Inbound IVR Solutions IVR stands for Interactive Voice Response. In IVR calls are placed by a caller...

Single level IVR System is an Incoming Call on the respective IVR number by the customers. It functi...

Outbound IVR connects with customers through voice or digital messaging and offers interactive menu ...

Inbound calls refer to incoming calls received by a call center from customers seeking assistance wi...

If an agent wants to redirect that call to a different department they can do it by using the call t...

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